Refund policy

Sol Forge does not accept cancellations or exchanges. 

Sol Forge does not accept returns on custom/customized orders, items purchased on sale, or personalized pieces.

Qualifying returns/exchanges are accepted only under the following circumstances:
• You must contact Sol Forge within 7 days of delivery for instructions, and shipped back and postmarked within the following 7 days.
• Return orders that do not follow the given instructions will not be accepted.
• Buyer is responsible for all return shipping costs as well as the original shipping cost (this includes what the Sol Forge paid, or what you selected as a shipping upgrade during checkout, whichever is greater). The original shipping cost will be deducted from the refund.
• All items must be returned in original, unused condition.
• All returns are subject to a 20% material fee in addition to the original shipping cost (this includes what the Sol Forge paid, or what you selected as a shipping upgrade during checkout, whichever is greater).

Refund(s) will be issued upon inspection and confirmation that all pieces are received in accordance with this policy.

Buyer is responsible for any non-delivery or damage of returned item(s). Courier insurance is highly recommended.

Any order that is received back as “return to sender”, “undeliverable”, or any other method of non-delivery will be considered a forced return and will not be refunded.

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.