Shipping policy

Processing and shipping times provided are only an estimate, and are not guaranteed. Sol Forge is not responsible for shipping delays, or lost or damaged packages, and anything directly outside of the Sol Forge’s control.

If different addresses are required by customer for various couriers (i.e. “P.O. Box” for USPS vs physical address, or FedEx or UPS), customer must provide alternate addresses at the time of checkout as Sol Forge may utilize any courier.

An upgraded shipping option may be utilized at any time at Sol Forge’s discretion.

Once Sol Forge transfers products to the carrier, title and risk of loss passes to you.

However, if an item arrives damaged, or a package is not delivered, Sol Forge will gladly do its best to assist you. If that is the case, you must contact Sol Forge immediately upon delivery, or within 10 days of estimated delivery for lost packages, and are expected to keep all packaging and shipping materials, as evidence may be required for any claims process (you are also expected to comply and assist with any needed information for that process). Any insurance claims will be decided entirely by the insurance provider/courier. Sol Forge does not bear any responsibility for this process, and will only be assisting as a courtesy.